Privacy Policy

Last updated: 12.12.2025

Mobile Express Oil Service (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website mobileexpressoilservice.co.nz, engage our services, or interact with our digital advertising.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1.1 Information You Provide to Us

We may collect personal information when you:

• Submit an online booking, service request, or contact form
• Communicate with us by phone, email, or messaging
• Subscribe to updates or marketing campaigns

This information may include:

• Name
• Phone number
• Email address
• Physical address or service location
• Vehicle details (make, model, registration, service requirements)
• Payment information (processed securely through third-party providers; we do not store full card details)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Device type, browser type, operating system
• Pages visited, time spent on each page, and referring URLs
• General location data (not precise GPS data)

This is collected using cookies, analytics tools, and tracking technologies.

1.3 Advertising & Tracking Technologies

We use advertising platforms including Facebook/Meta, Google Ads, and YouTube to promote our services. These tools may collect information such as:

• Cookies and tracking pixels
• Behavioural and browsing data
• Ad engagement metrics

This enables:

• Retargeting ads
• Measuring ad performance
• Audience insights and optimisation

You can manage or opt out of personalised advertising (see Section 7).

We use personal information for purposes including:

• Providing mobile oil and vehicle servicing
• Scheduling and confirming appointments
• Customer communication and support
• Improving our website and customer experience
• Sending updates, promotional offers, or service reminders (only if permitted)
• Running advertising campaigns and retargeting
• Meeting legal and regulatory requirements

We may share information with:

• Service providers such as payment processors, booking platforms, analytics providers, and advertising platforms
• Digital advertising platforms (Meta/Facebook, Google, YouTube) to deliver personalised ads
• Operational partners assisting in delivering our services

We do not sell your personal information to third parties.

Personal information will only be disclosed when necessary or legally required.

We use cookies and similar technologies for:

• Website functionality
• Analytics and performance monitoring
• Advertising and retargeting
• Understanding user behaviour on our website

You may disable cookies in your browser, though some site features may not function properly.

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure, including secure servers and encrypted connections where appropriate.

Please note that no online transmission is completely secure.

We retain personal information only as long as necessary for:

• Delivering our services
• Fulfilling legal obligations
• Record-keeping requirements

You may request deletion of your information at any time (see Section 8).

You can manage or opt out of personalised advertising through the following:

Facebook / Meta – https://www.facebook.com/help/568137493302217

Google & YouTube – https://adssettings.google.com/

General Ad Network Opt-Out – https://optout.networkadvertising.org/

You can also clear cookies from your browser to remove tracking identifiers.

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of any inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information (subject to legal requirements)

To exercise these rights, contact us at:
info@mobileexpressoilservice.co.nz

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated revision date.

For questions or privacy-related requests, contact:

Mobile Express Oil Service
Phone: 09 558 7087
Email: info@mobileexpressoilservice.co.nz
Website: mobileexpressoilservice.co.nz